Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location in the US or Canada.

Yes, we offer free standard shipping on most orders. Additional fees may apply for oversized items.

We accept returns within 30 days of delivery. Items must be in original condition with all accessories and packaging included.

Yes, most Edifier speakers support multiple inputs such as Bluetooth, AUX, USB, or HDMI, making them compatible with TVs, PCs, and other devices.

No, Edifier speakers are active speakers with built-in amplifiers, so they are ready to use out of the box.

You can visit Downloads page to find and download the app for your speakers or headphone.

Orders are processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Once your order has shipped, you will receive a tracking number via email. You can use it to track your shipment on Order Tracking.

We ship to most regions in the US and Canada. Some remote areas may have longer delivery times or additional shipping fees.

If your order has not yet been shipped, please contact our support team as soon as possible. Once shipped, orders cannot be modified.

Applicable taxes will be calculated at checkout. Additional duties may apply depending on your region.

You can easily start a return using our self-service return portal.

👉 [Start a Return]

Simply log in your account to begin the process. Once submitted, you will receive instructions for returning your item.

Yes, all Edifier products come with a limited warranty. Warranty periods may vary depending on the product.

If you want to extend your warranty, you can add extend warranty into your cart when buying products.

The warranty covers manufacturing defects and hardware issues under normal use. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

Please contact us within 7 days of delivery with photos or videos of the issue. We will arrange a replacement or provide a solution as quickly as possible.

Active speakers have built-in amplifiers and can be used directly without additional equipment. All Edifier speakers are active speakers.

It depends on your use case:

• For TV and entertainment → choose models like M90
• For desktop listening → bookshelf speakers such as S880DB MKII
• For studio or content creation → MR series monitors
• For ongoing or small home party → ES Series
  

Place the speakers on a stable surface at ear level. Keep a distance of 20–50 cm from the wall, and position them to form a triangle with your listening position for optimal stereo performance.

Different audio files and sources contain varying sound characteristics. For the best experience, try high-quality audio files and different tracks.

Sound performance can vary depending on your environment, listening preferences, and the audio source. Adjust settings or try different tracks to optimise your experience.

Make sure the speaker is properly connected to power or fully charged. If the battery is low, charge it for a few minutes before trying again.

Ensure the speaker is powered on, the correct input source is selected, and all cables are properly connected. Try adjusting the volume or testing with another device.

Check that both speakers are properly connected and cables are secure. Try another audio source or device to identify the issue.

Make sure the speaker is in pairing mode and within range. Try reconnecting the device or using another device to test the connection.

Ensure the device is within range and avoid interference from other wireless devices. Disconnect other Bluetooth devices and try reconnecting.

Lower the input volume and check your audio source. Try using different cables or devices to isolate the issue.

Check that the battery is installed correctly and not depleted. Ensure there are no obstacles between the remote and the speaker.

Check your device’s audio balance settings and ensure all cables are properly connected. Try another device to confirm whether the issue persists.